Orbit Sapphire Solutions started the development of touchpoint in September 2000 to meet the demand for reliable, easy to use CRM products. Unlike large corporations that tell their customers what they need, Orbit Sapphire Solutions represents a new generation of post-"dotcom crash" businesses that have a better understanding of target markets, and let the customers determine their own requirements.

Mr. Zaheed Kanthawala , Orbit Sapphire Solutions Director Operations , has this to say, "During our initial research, we were amazed at how many CRM software packages failed to deliver what they claimed, particularly in areas of user friendliness and customized needs. Another key finding was that professionals were looking for solutions, which were easy to maintain, understand, and would cover the complete Turn Key Elements which other software lagged behind in. Our products are designed around these needs. We're committed to providing software that's not only easy to use, but that truly provides the functions today's businesses require to operate efficiently.